To enhance our fault tracking and feedback process, we are currently investigating the adoption of an automated fault management system. While this comprehensive system is being developed, we recognise the importance of keeping you informed about the status of your electricity outage. During this interim period, we are piloting this platform, to share four (4) key feedback milestones, as we progress with the fault restoration process:

Milestone 1: You will be able to track when your fault is registered and logged at the control room. Once this is done, wait for the fault to be allocated to a faults team.

Milestone 2: You will be able to track when your fault has been allocated to a faults team for investigation. Once this is done, wait for the faults team to arrive on site and conduct the investigations.

Milestone 3: You will be able to track when your fault has been allocated to the depot for repairs (should it not be repaired by the Faults Team). Once this is done, wait for the depot team to arrive on site to conduct the repairs.

Milestone 4: : You will be able to track when your fault has been closed off (repaired). In the unlikely event that your fault has been closed off and your electricity supply has not been restored, please report the fault and obtain a new reference number.